Compact with Texans

Mission

The mission of the Texas A&M AgriLife Extension Service is to provide quality, relevant outreach and continuing educational programs and services to the people of Texas. Extension educates Texans in the areas of agriculture, environmental stewardship, youth and adult life skills, human capital and leadership, and community economic development. The agency improves the lives of Texans through an educational process that uses research-based knowledge focused on issues and needs.

Within the broad context of this mission, the agency will:

  • Foster the improvement of agriculture and agribusiness.
  • Improve the stewardship of the environment and Texas’ natural resources.
  • Ensure a safe, nutritious food supply.
  • Strengthen Texas families.
  • Develop leadership skills and productive citizenship among youth and adults.
  • Enhance economic security and financial responsibility among the people.
  • Improve the quality of life in Texas families.

Vision

We envision our agency will become the premier 21st Century outreach and continuing education organization in Texas responding to the needs of the people.
Philosophy

The Texas AgriLife Extension Service will carry out its mission with integrity, accountability, efficiency and responsiveness to the people of Texas. All employees of the agency dedicate themselves to excellence in education and subscribe to the following principles:

The Extension education model will help people working together in a local process to identify issues and needs and involve them in planning, implementing, and evaluating educational programs to address those issues and needs.

The agency will be a future-oriented, self-renewing, educational network and will ensure that all Texans have access to quality educational programs.

The foundation for Extension education will continue to be research-based knowledge and technology discovery.

The agency will retain its reputation for objectivity by continuing to have education as its primary mission.

The agency values and promotes the principles of citizen and community involvement, scientifically based education, lifelong learning and volunteerism.

The agency will emphasize preventive education as the primary approach for individual and community development.

Texans will be asked to evaluate the educational programs of the agency based on relevance, quality and utility and the programs will be adapted accordingly.

The agency will continue to emphasize the concept of “helping people to help themselves” by fostering knowledge for informed decision-making for self-improvement, individual action and community problem solving.

Contact Information

The Texas AgriLife Extension Service is a statewide educational agency and a member of the Texas A&M University System. It is linked in a unique partnership with the nationwide Cooperative Extension System through the United States Department of Agriculture Cooperative State Research Education and Extension Service and Texas county governments. County Extension offices are located in 250 of the 254 counties in Texas. Through coalition building, networking, and collaborative efforts with other public and private groups and organizations, the Extension Service continues to conduct educational programs aimed at helping Texans to make practical decisions that can improve their lives. Extension often serves as the catalyst to bring individuals and entities together in a forum to address critical issues and concerns.

For more information about the Texas AgriLife Extension Service, please call or write to:

Texas AgriLife Extension Service
The Texas A&M University System
7101 TAMU
College Station, Texas 77843-7101
Voice Phone: (979) 845-7907
Fax: (979) 845-9542
E-Mail: AgriLifeExtension@ag.tamu.edu

Complaint Procedure

The Formal Written complaint process for the Texas AgriLife Extension Service provides an opportunity for any complaints concerning the Texas AgriLife Extension Service to be directed to:

Mr. William R. McConnell
Texas AgriLife Extension Service
The Texas A&M University System
7101 TAMU
College Station, Texas 77843-7101
Voice Phone: (979) 862-1524
Fax: (979) 845-9542

Our policy states, “Texas AgriLife Extension Service’s Customer Service Representative, or designee, will forward complaints to the appropriate Administrative Program Leader within 5 working days. Administrative Program Leaders provide administrative oversight to program units of the Extension Service. The Administrative Program Leaders are required to respond to each written complaint within 10 working days. If resolution is not possible within 10 working days, the written response to the complainant shall indicate when the Administrative Program Leader expects to provide a resolution.”

All other complaints or suggestions should be submitted to Administrative Program Leaders to be resolved through regular established methods. The written complaint rule is not intended to supplant the current processes that have been and will continue to be utilized as a means for the Extension Service to receive information and resolve issues. We thank you for visiting our Web site http://AgriLifeExtension.tamu.edu/ and sincerely hope the information we provide will be helpful.

Customer Satisfaction

People interested in educational services and programs related to agriculture and natural resources, family and consumer sciences, 4-H and youth development, volunteerism, and/or community economic development make up the target audiences of the Texas AgriLife Extension Service. To determine the satisfaction of those individuals with the quality and content of educational services and programs, a statistical sampling of individuals on an annual basis are asked to complete a customer satisfaction survey. The survey consists of questions about the quality and relevance of the program in which they participated. Questions on the survey reflect five aspects of Extension events. These include logistics of the educational events, the information provided at the educational events, future actions as a result of the educational event, overall satisfaction of the educational events and demographic information. Results of surveys are reviewed by Administration and are shared with appropriate faculty and supervisors to ensure that we are providing the best customer service.


Dr. Douglas Steele, Director
Texas A&M AgriLife Extension Service
Texas A&M AgriLife of The Texas A&M University System
600 John Kimbrough Blvd., Suite 509
College Station, Texas 77843-7101
Voice: 979.845.7800 | Fax: 979.845.9542
http://AgriLifeExtension.tamu.edu
E-Mail: agrilifeextension@ag.tamu.edu

Educational programs of the Texas A&M AgriLife Extension Service are open to all people without regard to race, color, sex, disability, religion, age, or national origin. Issued in furtherance of Cooperative Extension Work in Agriculture and Home Economics, Acts of Congress of May 8, 1914, as amended, and June 30, 1914, in cooperation with the United States Department of Agriculture, Douglas Steele, Director, Texas A&M AgriLife Extension Service, The Texas A&M University System