Did you know that email, internet posts, instant messages and text messages are all subject to open records requests? Do you know how to handle a request if you receive one? When is it safe to destroy certain records?
This basic course in records management will help Texas County Tax Assessor-Collectors and their staff members understand public information requests, rights of requestors, responsibilities of response to such requests, and the records management duties of the county tax office.
A certificate of completion for one hour of continuing education credit awarded by the V.G. Young Institute of County Government, a part of the Texas A&M AgriLife Extension Service, will be available after successfully completing the course material. This course is approved for CE credit by the Tax Assessor-Collectors Association of Texas.
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The county tax office serves almost every resident of their county – every property owner, every auto owner, and many others. Providing effective customer service to all taxpayers promotes the public’s trust in the tax office as the first point of contact for the taxing entities they serve.
This course is designed to guide participants in the essential functions of the county tax office. Upon completion, participants will earn 2 hours of continuing education credit from the V.G. Young Institute of County Government, a part of the Texas A&M AgriLife Extension Service.
County Tax Assessor-Collectors, Deputies and their staff must continuously work to promote an ethical environment in the county tax office to avoid negative perceptions. This course defines ethics, reviews basic terms, ethical conduct and consequences of unethical behavior.
The Family and Medical Leave Act (FMLA) can be difficult to administer. Employee situations can vary greatly and FMLA laws change frequently. This course provides an overview of the FMLA, the roles and responsibilities of both employers and employees, military leave and FMLA enforcement. (TDLR #27539)
This course is designed to help supervisors and managers understand key components of personnel management. Topics examined include employer/employee communication, personnel policies, legal concerns, and best practices related to hiring, performance appraisals, disciplinary actions, and termination. (TDLR #25793)